Bill Pay - Setting Up & Maintaining Payees/Billers
Can I pay some of my bills from my main checking account and some of my bills from another account?
Yes. If you have more than one account with us, you'll see a dropdown menu at the top of the payment form listing all your accounts. You can select any of the accounts shown in the menu as the source of the payment. Be sure you note the funds you have used from the account selected, and keep in mind the account must have a balance adequate to cover the payment you are issuing.
How do I delete a Payee/Biller or change their payment information?
Delete Payees under the Payee Set Up tab. Under this same tab you'll also find the option to change a Payee's information.
What if I do not have an account number for one of my Payees/Billers?
Sometimes you will want to set up a Payee/Biller with whom you do not have an actual account number. It's easy. Simply enter the customer service phone number for that company to enable a database search. If the database does not find a match, you may enter the rest of the information yourself.
What is the "Quick Add Biller" box?
For new bill pay users and customers who have only one or two billers stored in the system, the "Quick Add Biller" box provides a shortcut for adding more payees to your list of billers. Once you have several billers stored in the system, you will no longer see this box. When the box is no longer displayed, you can still add new billers any time you choose using the method shown in the tutorial.
Who can I pay using Bill Payment?
You can pay almost any individual or business as long as they have a United States mailing address or receive mail at an FPO or APO address (APO - Abroad, APO - America or APO - Pacific). Please note that the following payment types are prohibited: Tax Payments, Court Ordered Payments, and Payments to Payees/Billers outside of the United States.