Mortgage - Escrow Information

Our Customer Information Center (CIC) Representatives will be pleased to answer any questions that you may have concerning South Shore Bank.

• Customer Information Center Hours of Operation (CIC) – Monday through Friday 7:00 A.M.–7:00 P.M and Saturday 7:00 A.M – 2:00 P.M.
• Customer Information Center phone number - 800.875.3553 or 781.682.3715 Email: cic@southshorebank.com
• Correspondence including Payments, Tax Bills, Insurance Claims, Collections, All Other Correspondence: Please include your loan number with all correspondence. Please DO NOT send correspondence with payments. Mail to: South Shore Bank, Attn: Loan Servicing, PO Box 151, Weymouth, MA 02188
• Overnight/Express Mail to: South Shore Bank, Attn: Loan Servicing, 1000 Washington Street,Braintree, MA 02184
• Insurance Bills- South Shore Bank, P.O. Box 150, Northville NY 12134.

The mortgagee clause should read as follows:

“South Shore Bank, its successor and/or assigns, P.O. Box 150, Northville, NY 12134"

None of our mortgages have this type of insurance.

• Only forward your insurance bill to Loan Servicing if the bank escrows your hazard (home owners) premium as a part of your monthly escrow.
• Please forward insurance bills you receive to South Shore Bank PO Box 150, Northville NY 12134. 
• If you are unsure if we escrow your hazard (home owners) insurance please contact the Customer Information Center (CIC) for further information.

You may retain your tax bill for your records, as we receive this information from a tax service.