Locations
Support during the Government Shutdown
During a federal government shutdown, rest assured—your money is safe, our Banking Centers are open, and you can still access all our digital banking services.
If you are a government employee experiencing paycheck delays or furloughs due to the federal government shutdown, South Shore Bank is committed to supporting you during this challenging time. As your local community bank, our team recognizes the unique difficulties you may be facing and is prepared to listen and work with you to explore possible solutions for your financial needs.
Keeping your money safe
At South Shore Bank all deposits are insured in full. Each depositor is insured by the Federal Deposit Insurance Corporation (FDIC) to at least $250,000. All deposits above the FDIC insurance amount are insured by the Depositors Insurance Fund (DIF).
Are you experiencing hardship?
If you are a government employee experiencing paycheck delays or furloughs due to the federal government shutdown, South Shore Bank is committed to supporting you during this challenging time. As your local community bank, our team recognizes the unique difficulties you may be facing and is prepared to listen and work with you to explore possible solutions for your financial needs.
We are available to assist furloughed federal employees, federal contractors, and other clients affected by changes to federal benefits resulting from the U.S. Government shutdown. For assistance or to discuss hardship support, please visit our Contact Us page to connect with us by phone, email, chat, or in person at a Banking Center location.
- Eligible Fees refunded during the U.S. Government Shutdown – Impacted clients may request refunds on certain fees, such as Overdraft Fees, Non-South Shore Bank ATM Fees, and Monthly Maintenance Fees.*
- Certificate of Deposit – If impacted clients need access to the funds in their Certificate of Deposit (CD), we will waive the early withdrawal penalty on a CD.*
- Loan Assistance – Clients who are experiencing difficulty making mortgage or home equity payments to South Shore Bank as a result of financial hardship caused by the government shutdown are encouraged to contact our Loan Servicing team to discuss available options for short-term relief.*
*Proof of government-employee status may be requested.
Have you set up Automatic Bill Payments?
If you have established automatic bill payments through South Shore Bank's mobile or online Bill Pay services, you might consider temporarily suspending these automatic payments until your regular paychecks resume.
This instructional video is designed to walk you through the process.
Facing food insecurity?
South Shore Bank continues to provide financial assistance to local food pantries to support our neighbors who may be facing food insecurity.
If you need help finding nearby food resources, The South Shore Food Pantry offers an extensive list of locations to visit.
Beware of Scams
Unfortunately, scammers often try to take advantage during times like the government shutdown. Please be extra careful—there may be people pretending to be contractors or charities, hoping to trick you into giving them money or sharing your personal or financial details. If you’d like to find out more about how to spot and avoid these common scams, we’re here to help.
Check out our resource library here.
How to Contact Us
If you have questions or need support, our Client Information Center is here for you. Call us at 781.682.3715 Monday–Friday from 7:00 AM to 7:00 PM, and Saturday from 7:00 AM to 2:00 PM.
You can call your Local Banking Center Office directly, a list of direct phone numbers can be found here.